Services and support

Airwatergreen has built up an extensive understanding of moisture and dehumidification in particular. Air and materials.

How can we help you?

Moisture is sometimes a complex challenge – both in terms of the physical mechanisms behind what generates moisture and how to deal with it.

Airwatergreen has built up an extensive understanding of moisture and dehumidification in particular. Air and materials. We help our customers to find the best solution, using our knowledge, our experience and with tools and methods to examine over time, the moisture conditions.

Airwatergreen Services

Our contract supports and protects your business and investments with planned service and preventive maintenance. Our service delivery guarantees you the continued optimal performance of your dehumidifiers and carbon filters to ensure the expected life of your investment – both the dehumidifier but also your building, equipment and staff in particular.

Moisture measurement and advice

We measure the moisture level and temperature over a period of time at selected locations in the building/premises to provide a basis for assessing any challenges with moisture.

The report contains the data collected and our recommendations based on the results of the measurements and our experience.

A typical diagram from a humidity measurement

Installation

Airwatergreen’s support organization delivers installation in coordination with you.

Don’t forget that you can get installation support and guidance through our instructional videos on our Youtube page.

Watch the video on how to unpack your FLEX and what is included in the package.

Service contracts and extended warranty

The Airwatergreen service contract guarantees optimal operation. This provides an extended warranty period of up to 5 years. Extension beyond 5 years can be negotiated.

The agreement covers

  • Regular, scheduled reviews and optimization of device performance
  • Troubleshooting minor corrections
  • Correction of minor faults including labour input

Materials included:

  • Granules
  • Air filters
  • Spare and wear parts
  • Activated carbon (BLACKBOX)

 

The service contract typically runs for 12 months and is automatically extended with 1 month’s notice before the next period.

Spare parts

Our original spare parts are designed for the best performance of the machines.

Do you need new/more granulate for your FLEX/REX? Please contact us.

Renovation and repair

Repair and renovation of the dehumidifier can also be carried out in case of damage, without a service contract or if no service contract is in place.

Do you have any more questions?